Terms & Conditions

1. Acceptance of Terms:
By creating an account and using the HashBack and/or HashPay services ("Services"), you agree to comply with these Terms and Conditions. If you do not agree to any part of these terms, you must discontinue use of the Services immediately.

2. Account Registration & Security:
a. You must provide accurate, current, and complete information during registration.
b. You are responsible for maintaining the confidentiality of your login credentials.
c. You agree to notify HashBack immediately of any unauthorized use of your account.

3. Description of Services:
a. HashBack API: Allows decoding of hashed numbers into readable values using secure algorithms.
b. HashPay: Enables secure payment processing via STK Push, card payments, subscriptions, and transaction status tracking.

4. Permitted Use:
a. You agree to use the Services only for lawful purposes.
b. You shall not use the Services for fraud, phishing, money laundering, or any illegal activity.
c. HashBack and HashPay may not be used to handle sensitive personal data without proper legal basis and user consent.

5. Data Privacy:
a. You are responsible for ensuring all data sent through the Services complies with applicable data protection laws (Kenya Data Protection Act).
b. HashBack and HashPay do not store full decoded data or payment card information.
c. All transactions and data communications are encrypted and handled securely.

6. Payment Processing (HashPay):
a. HashPay offers real-time payment initiation and transaction tracking.
b. Fees and charges are outlined on the pricing page; by using HashPay, you agree to pay all applicable fees.
c. Failed transactions due to incorrect input or user error will not be refunded.

7. User Conduct:
a. You shall not disrupt or interfere with the Services or servers.
b. You shall not reverse-engineer, hack, or attempt to access restricted areas of the platform.

8. Intellectual Property:
a. All software, APIs, trademarks, and content are the intellectual property of HashBack Solutions.
b. Users are granted a limited, non-exclusive license to use the Services for their intended purposes only.

9. Limitation of Liability:
a. The Services are provided "as is" without warranties of any kind.
b. HashBack Solutions is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Services, including but not limited to lost profits, transaction failures, or data loss.

10. Termination:
a. We reserve the right to suspend or terminate accounts that violate these terms or engage in suspicious behavior.
b. Users may delete their accounts at any time by contacting support or using the account deletion feature

11. Changes to Terms:
We may update these terms at any time. If changes are significant, we will notify users via email or dashboard alerts. Continued use after changes means you accept the updated terms.

12. Governing Law:
These terms are governed by and construed under the laws of the Republic of Kenya. Disputes shall be resolved in Kenyan courts or arbitration centers where applicable.

13. Auto-Generated Results (HashBack):
You acknowledge that decoded values from the HashBack API are auto-generated by mathematical functions and do not represent real individuals, accounts, or organizations. HashBack disclaims any association between the decoded output and real-world identities.

14. Payment Disclaimer (HashPay):
HashPay acts as a facilitator of mobile and online payments. We are not a bank or licensed financial institution. All payment failures caused by telecom/network issues are beyond our control.

By using the Services, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Last Updated: 01.Jul.2025